Tortoise Car Hire (PTY) Ltd. is a business in the car hiring industry that specialize in car and bakkie rentals.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by email.
3. Return and Refunds policy
The provision of vehicle rentals by Tortoise Car Hire (PTY) Ltd. is subject to availability. In cases of unavailability, Tortoise Car Hire will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.
Any damages to the vehicle will be deducted accordingly from deposits.
5. Customer Privacy policy
Tortoise Car Hire (PTY) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on:
https://www.justice.gov.za/legislation/acts/2000-002.pdf
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Tortoise Car Hire (PTY) Ltd. bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Tortoise Car Hire (PTY) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Tortoise Car Hire (PTY) Ltd. separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Tortoise Car Hire (PTY) Ltd. takes responsibility for all aspects relating to the transaction of car rental services on this website, customer service and support, dispute resolution and delivery of the vehicle.
11. Country of domicile
This website is governed by the laws of South Africa and Tortoise Car Hire (PTY) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Tortoise Car Hire (PTY) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by a private company based in South Africa trading as Tortoise Car Hire and with registration number 2022/582836/07 and EM van Wyk-Webster as a director.
14. Tortoise Car Hire (PTY) Ltd. contact details:
Company Physical Address:
34 Market Street, George;
Scarab Village Centre, Sedgefield;
16 Bally Crecent, Mosselbay
Email: info@tortoisecarhireSA.co.za
Telephone: 060 809 4195 / 060 807 4552 / 060 828 0741